HANDELSBETINGELSER

1. Introduction 

These e-commerce terms and conditions apply to all purchases made on the website maexico.com, owned and operated by Realfood ApS, CVR-No. 39088517, Friis Hansens Vej 5, 7100 Vejle, phone: 35861616. If it's the first time you make a purchase at maexico.com, we recommend that you read our e-commerce terms thoroughly. 

 

2. Order, pickup and delivery 

Once you have placed the order, we will send you an order confirmation immediately. The e-mail will contain your order number. Please note that you are responsible for picking up the order in the restaurant and bringing the order number yourself. This is not valid if you have ordered a delivery. If your order has not been collected within 1 hour of the agreed collection time, we reserve the right to discard the food for hygiene purposes. 

 

3. Prices and payment 

Payment for your order is withdrawn when the order is sent to our kitchen and the preparation is commenced. The current price is the price that is stated at the time of the order in the overall statement of the order before accepting. All prices quoted are in Danish kroner (DKK) incl. VAT. Payments with company credit cards will be subject to a fee. The actual fee and total amount deducted on your card are stated immediately before you enter card information and will also appear on the receipt you receive per mail afterwards. 

We accept the following payment options: Dankort, Visa Dankort, Mastercard, Maestro, Visa Electron 

 

4. Complaints, the right of withdrawal and complaint

We would like to hear from you if you are not fully satisfied with your order or our service. If you have a complaint, you can send it to us via e-mail to hola@maexico.com. If you are a consumer, you can also appeal to the Ankenævnet for hotel, restaurant and tourism via this link: www.hrt-ankenaevn.dk, or to the Danish Veterinary and Food Administration. According to an exception in the Consumer Agreement Act - area of withdrawal, section 17.2 and paragraph 9.2 - "The purchase of food and other goods for household consumption, which is to be delivered to the consumer, is not covered by the right of withdrawal". There is a 14-day cancellation right on the purchase of the gift card. The general rules for the purchase of goods in the event of defective goods, delayed goods, or goods which do not correspond to the description may, however, apply.

 

5. Smiley reports 

Our restaurant is covered by the Food Administration's control system, better known as the smiley scheme. You can find our smiley reports via the link at the bottom of the page. 

 

6. Personal Information and Cookies 

We collect, process and store data in accordance with the Personal Data Act. For more information regarding the information we collect and the way in which they are used, refer to our Privacy Policy and Cookie Policy. If you order a takeaway with delivery or pickup online from Mæxico, we share the necessary information (name, address and contact information) with a third party, depending on which service you have chosen. We use Room Service, Wolt and Orderyoyo as collaborators on deliveries. You can see more about their trading terms on their websites.

 

7. Gift Certificate 

Gift certificates for Mæxico can be purchased at our restaurant. The gift card is a physical card, which is provided with a non-consecutive ID number. Only the original gift card can be used for payment. The balance on the gift certificate is stated in Danish kroner. Minimum is DKK 50, - and the maximum is DKK 2,000, - You are responsible for all use and misuse of your gift card. You can use the gift card in the restaurant. Gift certificates are valid for 2 years from the date of purchase. If you do not use the full amount on your gift card, the balance will still be on the gift card, the remaining balance should be used within 1 year from this date. Gift certificates can not be exchanged for cash. If you have any questions about gift cards please ask in our restaurant or write to admin@maexico.com. There is a 14-day cancellation right on the purchase of the gift card. 

 

8. Law choice 

These terms and conditions, and any purchase agreement regarding the purchase of goods from us, are governed by Danish law. These terms of trade are valid only in Denmark. When buying from abroad, special rules may apply. 

 

9. Proviso

We are subject to typo errors, sold items and force majeure, including delivery failures from our suppliers.

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Skindergade 36 

1159 København K

CVR. 34692025

+45 35 86 16 16

hola@maexico.com